Popular New York Grocery Store Offers Shoppers an ‘Apology’ Discount
Customers who shop at Stop & Shop in the Hudson Valley are getting a little something back for their patience as the grocery chain continues dealing with a cybersecurity incident that has knocked its website and mobile app offline.
Stop & Shop and Hannaford Suffer Cyberattack
Last week, we learned that Stop & Shop and Hannaford were both affected by a cybersecurity issue involving their parent company, Ahold Delhaize. The company confirmed the incident on Monday, October 12, and took some of its systems offline as a precaution.
The outages have left customers unable to access certain online services, including checking weekly specials, planning shopping trips, and placing online orders.
Now, Stop & Shop is offering shoppers a discount while the company works to get its online services back up and running.
In a statement released Friday, October 16, Stop & Shop President Roger Wheeler apologized to customers for the inconvenience and said the company's team was working around the clock to resolve the issue. Wheeler also offered some reassurance, saying there is currently no evidence that customer data has been impacted by the incident.
Stop & Shop Offering 10% Off for Shoppers
To thank customers for their patience, Stop & Shop is offering 10% off their next in-store purchase through Thursday, October 22, 2026. The discount is good for up to $10 off and can be redeemed by checking in at the Savings Station at your local Stop & Shop.
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The company also confirmed that its grocery stores, pharmacies and gas stations remain open and operating as normal.
Hannaford Also Affected by Cybersecurity Incident
Stop & Shop isn't the only grocery chain dealing with the disruption. Hannaford has also experienced outages affecting its website, mobile app, and Hannaford To Go pickup and delivery services. Ahold Delhaize's other grocery chains, including Giant Food and Food Lion, have also experienced online disruptions.
When Will Stop & Shop's Website and App Be Back?
That's the big question for shoppers who rely on the grocery chain's online services.
As of Monday, October 19, Stop & Shop's website and mobile app remained offline, and the company had not announced a timeline for restoring them.
For now, Hudson Valley shoppers can continue visiting their local Stop & Shop stores, but anyone hoping to shop online will have to wait a little longer. The company says it will provide updates once its website and app are back online.
We'll continue to follow the situation and share updates as more information becomes available.
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